Careers

Interested in joining our dynamic team of inmate calling experts?
Located in the heart of San Antonio, Inmate Calling Solutions is a fast-paced and dynamic leading-edge inmate calling provider that is changing the direction of the inmate calling market. Our company offers a wide range of professional opportunities in a friendly, team-oriented environment that fosters inventive thinking and ingenuity.

ICS is accepting resumes for the following positions:

Inmate Calling Solutions offers a very competitive benefits package, a homogeneous team oriented work environment, and opportunities for a wide range of professional interactions.

Candidates requiring sponsorship are not being considered at this time.

Please email resumes to hrstaffing@icsolutions.com

Senior Software Engineer (.NET)

ICSolutions is currently looking for a senior Software Engineer to participate in on-going development of our .NET web and kiosk applications. This position requires a team member with solid programming experience who is capable of performing in a fast-paced, dynamic environment with minimal supervision. (The kiosk application is very similar to an ATM system which accepts payments and processes them).

• Maintenance, enhancement and development of mission critical Software Systems related to our telephony products. ICS has a number of web applications that support external portals for online users, call center agents and internal customer service personnel.
• Maintenance and enhancement of our Kiosk application which requires knowledge of driver based hardware interfaces in the .net environment.
• Understanding end-user requirements and developing software improvements from conception to release
• This job is primarily hands on coding and development. Including system design, system maintenance, troubleshooting.
• You may focus efforts on the low level interfaces, on the other hand depending on your strengths you may focus on user interfaces.
• Self sufficiency to develop and debug in a small environment

• BS in Computer Science or equivalent
• 3+ years of .net development experience
• Experience designing and creating functional, user friendly user interfaces.
• Experience with RDMS & sql (postgresql preferred)
• Fluency in written and spoken English
• Demonstrated commitment to quality
• Strong attention to detail and troubleshooting skills
• Strong leadership skills and the ability to build and maintain strong working relationships 

• Hardware interfacing experience, while not a requirement will make you stand out among other candidates
• Python scripting experience
• Software development experience on multi-tiered, high-availability, high performance, and high volume transaction systems.
• Strong networking skills.

Please email your resume to hrstaffing@icsolutions.com.                                   Reference Code NS-01

Senior Quality Assurance Engineer

Senior Quality Assurance Engineer responsible for ensuring the reliability and serviceability of ICSolution’s products, both internal and external.

• Develop an overall QA strategy
• Develop and execute quality assurance test plans and test cases for applications developed by ICSolutions.  Products to be tested will include both client and internal applications.
• Execute software test cycles, regression testing, record results and report anomalies.
• Provide feedback and work with developers to reproduce and resolve software defects
• Evaluate and test changes before being uploaded into production systems.
• Work with other teams within the organization and end users to ensure changes and enhancements meet requirements.

• 5+ years of software QA experience, creating test plans and test analysis.
• BS in Computer Science, related fields, or equivalent work experience.
• A solid understanding of n-tier architectures, Java, and SQL to create effective tests in our environment.
• Thorough knowledge of Windows and Linux/Unix.
• Strong scripting experience.
• Strong analytical and problem solving skills.
• Working knowledge of networking.
• Good organizational, interpersonal and team skills.

• Experience working with telephony systems.
• Ability to produce ongoing testing and product metrics reports.

Please email your resume to hrstaffing@icsolutions.com.                             Reference Code QA-01. 

Technical Support Representatives

ICSolutions is actively seeking four Technical Support Representatives.

Responsibilities

• Demonstration of excellent customer service skills with frequent customer interaction.
• Assist customers via verbal communications regarding any product related needs.
• Troubleshoots hardware and software issues across multiple Microsoft Windows and Linux platforms.
• Coordinating with Field Support Technicians via telephone to change hardware and software configurations.
• Field testing new applications on live systems.
• Document detail of customer interactions accordingly and provides follow up as needed.

Job Requirements

• 2 years customer service experience.
• 3 or more years demonstrated skills in a high tech environment, emphasizing skills in computer hardware maintenance, software management, and networking.
• Superior listening skills.
• Strong written and oral communication skills.
• Ability to work independently efficiently and effectively to resolve customer concerns or issues.
• Ability to manage multiple time sensitive issues.
• Ability to adapt easily to a constant changing environment.
• Position can require overtime, non-standard schedules and evening or night shifts.

Inmate Calling Solutions (“ICSolutions) was organized in August of 2002 and has become a leading provider of telephony products and services designed specifically for the corrections industry.

ICSolutions has a number of web applications that support external portals for online users, call center agents and the internal customer service personnel.

Please email your resume to hrstaffing@icsolutions.com.                       Reference Code TS-01