FRIENDS & FAMILY

PREPAID COLLECT ACCOUNTS

To establish a prepaid collect account or for information about this option,
 visit our PrePaid Collect web site or contact our Toll Free PrePaid Collect service center 24 hours a day:  

888-506-8407     or      Email: customer@icsolutions.com 

Important: To expedite our response, please have the following information available when you call or include it in the content of your email message:

• First and Last Name
• Area Code and Telephone Number the inmate will be calling
• Your contact telephone number (if different)
• Best time to contact you by phone if a callback is required
• Name of facility where the inmate is located (county, state and address information are helpful to confirm location)

Customer Service Department / Mailing Address
PO Box 53126
San Jose, CA 95153-0126

DEBIT TELEPHONE ACCOUNT FUNDING

This service is designed to allow you to deposit money into an inmate's debit telephone account. The inmate may use these funds to call any telephone number that is not otherwise blocked by the facility. Once the deposit is made, the funds belong to the inmate.

Click here to visit the web site to add money to an inmate's debit telephone account or contact our Toll Free PrePaid Collect service center 24 hours a day:  888-888-8413   

Important: To expedite our response, please have the following information available when you call or include it in the content of your email message:

• First and Last Name
• Your contact telephone number
• Best time to contact you by phone if a callback is required
• Name of facility where the inmate is located (county, state and address information are helpful to confirm location)
• Inmate Identification Number

ICSolutions DIRECT BILLING

LOCAL TELEPHONE COMPANY COLLECT CALL
BILLING QUESTIONS